Privacy Policy

1) Information we collect

A. Information you provide

We may collect information you provide to us, such as:

Contact details: name, email, phone number, address

Project/estimate details: property details, measurements, photos you share, preferences
for gates/fences/access control, scheduling info

Order details: products selected, shipping address, billing-related details (note: payment processing is typically handled by a payment processor)

Communications: messages you send via forms, email, phone, chat, social media, or SMS

B. Information collected automatically

When you use the Site, we may automatically collect:

Device and usage data (pages visited, approximate location from IP, browser type, timestamps)

Cookies and similar technologies to operate the Site, remember preferences, and understand usage

C. Information from third parties

We may receive information from:

Lead/marketing platforms (e.g., when you submit a lead form on social platforms)

Service providers that help us run our business (scheduling, CRM, analytics, communications)

2) How we use your information

We use information to:

Provide and improve our services (gates, fencing, access control, repairs, consultations)

Provide quotes/estimates, schedule visits, and communicate about your request

Fulfill product orders and provide customer support

Send transactional and customer-care messages (including texts if you opted in)

Maintain Site security, prevent fraud, and comply with legal obligations

3) SMS/Text Messaging privacy (important)

If you opt in to receive text messages from Interactive Gates:

We may send messages related to your quote request, scheduling, project updates, customer care, and order support.

Message and data rates may apply.

You can opt out anytime by replying STOP. For help, reply HELP.

Phone numbers used for SMS are not sold. We may share your phone number with service providers who help us deliver text messages (e.g., messaging platforms) only to provide the messaging service.

Consent is not a condition of purchase.

4) How we share information

We may share information:

With service providers that help us operate (hosting, analytics, communications/SMS delivery, CRM, shipping logistics)

With vendors/manufacturers when needed to support warranty/defect claims or product fulfillment workflows (where applicable)

To comply with law, enforce policies, or protect rights/safety

In connection with a business transaction (e.g., merger, acquisition) if it happens

We do not sell your personal information in the ordinary sense of “sell” for money.

5) Cookies and tracking

We may use cookies and similar tools for:

Essential Site functions

Preferences

Analytics and performance

Advertising/measurement (if enabled)

You can control cookies via your browser settings. Some features may not work properly if cookies are disabled.

6) Data retention

We keep personal information as long as reasonably necessary for:

the purposes described in this Policy,

ongoing customer support,

legal, tax, or accounting requirements,

resolving disputes and enforcing agreements.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect information. No system can be 100% secure, so we cannot guarantee absolute security.

8) Children’s privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9) Your privacy rights

Depending on where you live, you may have rights to:

request access to or deletion of personal information,

correct inaccurate information,

opt out of certain processing (where applicable).

To request, contact contact@interactivegates.com
.

Washington consumer health data: We do not knowingly collect “consumer health data” as defined by Washington’s My Health My Data Act in connection with typical gate/fence inquiries. If you believe we have collected such data, contact us.

10) Changes to this Privacy Policy

We may update this Policy from time to time. The “Last updated” date will reflect changes. Continued use of the Site after updates means you accept the revised Policy.